Supomp – Water Pumps, Submersible Pumps and Booster Pumps Türkçe

Membership and Terms of Use

This is an informational translation; the Turkish version prevails.

Last updated: October 14, 2026 · Version: 2026-10-14

These terms apply to the use of the supomp.com website and the Supomp mobile application (together, the "Platform") and to membership on the Platform. When registering as a member, you approve these terms; when submitting a question without being a member, you accept Sections 5 and 6 of these terms through the approval on the question form. When using the Platform without being a member, you must also comply with the usage rules in Section 5.

1. Parties

The Platform is operated by İkra Hidro Pompa ("Supomp", "we").

Anyone who uses the Platform is referred to as a "user", and a user who opens a membership account is referred to as a "member".

2. Scope and other texts

These terms govern the use of the Platform and the membership relationship. For purchases, the Preliminary Information Form and the Distance Sales Agreement also apply, and the Business Sales Terms apply to purchases made on behalf of businesses. If there is any discrepancy between these terms and the sales agreement regarding purchase-related matters, the sales agreement prevails. The publication rules for reviews and questions are set out in the Review and Question Rules.

How your personal data is processed is explained in the Privacy Notice (KVKK), the Privacy Policy and the Cookie Policy.

3. Membership

4. Services provided to members

You can also place an order without being a member, track your order with your order number and email address, and ask questions about products. When you shop without being a member, an anonymous session is opened for your cart and favorites; details are in the Privacy Policy.

5. Rules for using the Platform

When using the Platform, you agree not to do the following:

To prevent abuse, reasonable frequency limits are applied to actions such as orders, coupon attempts, questions, and reviews.

6. Reviews, questions, and other user content

6.1. Product reviews and product questions may be published publicly on the Platform after review. In reviews, the name on your profile (your first name and the initial of your surname; if no name is provided, "Supomp member") is published; in questions, the name you enter in the question form is published; your e-mail address is not published. The publication rules are set out in the Review and Question Rules.

6.2. You may not share the following content:

6.3. You are responsible for the content you share. By submitting a review or question, you grant us a free and non-exclusive permission to publish that content on the Platform under the name specified in Article 6.1 and to display it for as long as it remains published.

6.4. Content that violates these terms or the publication rules is not published or is removed. You can report a review or question you believe violates the rules through the "Report" link beneath it, or via the support chat, the contact form, or by e-mail; we review reports and remove the content if necessary.

6.5. Your correspondence in the support chat is not shown to other users.

7. Support chat and İkra AI

7.1. The support chat is available to members whose e-mail address has been verified. For orders placed without membership or with a membership account whose e-mail address has not yet been verified, only an order-specific chat can be opened via the "Send message" button on the order page; this chat is accessed from the browser session that placed the order or via the order link, and İkra AI does not respond to these chats. In the chat, you can correspond with our support team about products, orders, and quotes; you can send photos, videos, voice messages, documents, and one-time location.

7.2. Do not type sensitive information such as card numbers, card security codes, passwords, verification codes, or health data into the chat. Use involving insults, harassment, or spam directed at the support team is a violation of these terms.

7.3. During hours set by Supomp (by default every day from 21:00 to 09:00), your messages in the chat may be answered by our AI assistant İkra AI. During these hours, an information banner is shown on the chat screen before your first message; your messages are not sent to İkra AI until you tap "Understood," and if you select "Leave to the team," your message is answered by our team during working hours. İkra AI helps with questions about finding products, order status, and your account, and only upon your explicit request can add products to your cart or convey a quote request to our team for products priced by quote. İkra AI does not place orders, take payments, or modify your orders; it forwards your return, cancellation, and complaint requests to our team.

7.4. İkra AI is an AI assistant that responds on behalf of Supomp, and its responses may contain errors. For price, stock, and delivery time, the information shown on the product pages, in your cart, and on the checkout page prevails; if you notice a discrepancy, consult our team before confirming the order. Your purchase is formed with the price and conditions shown on the checkout page at the moment you confirm the order. Information provided by İkra AI about a product's features is deemed a statement by Supomp; if the product does not possess these features, your statutory rights relating to defective goods are reserved. This article does not limit your rights arising from consumer legislation.

7.5. At any time you can write that you would like to speak with a representative; our team will get back to you via this chat during working hours. You can report a response you find incorrect or inappropriate to our team using "Report response" in the message menu.

7.6. Detailed information about the data processed by İkra AI and its service provider is set out on the İkra AI page and in the Privacy Policy.

8. Special offers

Special offers and offer carts sent to you by our support team are valid only on your account, for the quantity specified in the offer and until the expiration date; they cannot be transferred or shared. An offer may be withdrawn before its expiration date only in case of an obvious error in price, product, or quantity, with the reason communicated to you. The terms of the offer are explained in the Distance Sales Agreement.

9. Price, stock, and product information

9.1. We take care to keep product information, prices, and stock status accurate and up to date. Prices may be updated from time to time; the price of items in your cart may change until you confirm the order. Your order is formed with the price shown on the checkout page at the moment of confirmation.

9.2. For products whose price is not shown on the site ("Request a Quote"), the price is determined by quote based on quantity, power choice, installation, or project conditions. The quote is provided in writing via the support chat, including the VAT-included TL total amount, the expiration date, and, if any, the payment plan. For these products, you can log in as a member to request a quote, or reach us by phone or WhatsApp.

9.3. The rules to apply when a price is clearly shown incorrectly on the site due to a technical error are set out in the Distance Sales Agreement.

9.4. Different power, size, or model options of the same product may be shown together on a single product page; the price, stock status, and technical specifications of each option are shown separately when the option is selected, and your order is formed for the option whose name appears in your cart and order summary.

10. Intellectual property

The texts, design, logo, software, and Supomp-owned images on the Platform belong to İkra Hidro Pompa or its licensors. The brands and images belonging to products belong to their respective rights holders. These contents may not be copied, reproduced, collected with automated tools, or published elsewhere without permission, except for personal and non-commercial use.

11. Suspension and closure of the account

11.1. In case of a serious or repeated violation of these terms, suspicion of fraud, or use that threatens the security of the Platform, we may temporarily suspend or close your account by notifying you of the situation. If the violation does not require urgent action, we first issue a warning.

11.2. Suspension or closure of your account does not affect your rights and our obligations arising from sales contracts previously formed.

11.3. You can terminate your membership at any time via My Account › Settings › Delete my account; deletion takes place immediately and cannot be undone. Your open orders are not affected by account deletion; you can view their status from the Order Tracking page using your order number and e-mail address. If you have not yet paid the remaining amount of an order with a down payment, pay it before deleting your account or write to us. Which data is deleted, anonymized, or retained for the legal period is explained on the Account and Data Deletion page.

12. Liability

12.1. We exercise due care to keep the Platform running uninterruptedly and without errors; however, access may be temporarily interrupted due to maintenance, updates, internet infrastructure, or failures originating from our service providers.

12.2. The content and operation of third-party services linked from the Platform (such as shipment tracking pages, maps, and messaging applications) are the responsibility of the relevant service provider.

12.3. No provision in these terms limits our liability arising from our intent or gross negligence, or your rights arising from consumer legislation.

13. Notices

We may send notifications about your account and orders to your registered e-mail address, via the support chat, or as mobile app notifications if you have granted notification permission. Mobile app notifications are transactional, such as support replies and order status updates. We do not send promotional e-mails, SMS messages, or promotional notifications. Detailed information on notification permissions is provided on the Mobile App, Permissions and Notifications page.

14. Changes to the terms

We may update these terms due to changes in legislation or on the Platform. The current text is published on this page with its version date. We will notify you of changes that materially affect your rights or obligations by e-mail or when you log in to the Platform before they take effect, and will obtain your consent again where necessary. The changes do not affect sales agreements previously concluded.

15. Governing law and disputes

These terms are governed by Turkish law. In disputes, consumers may apply to the consumer arbitration committee within the monetary limits announced each year by the Ministry of Trade, and above those limits to the consumer court, provided that an application is made to a mediator before filing a lawsuit.

16. Contact

For questions regarding these terms, you may contact us via the support chat, at ikrahidropomp@gmail.com, by phone at 0531 565 11 25, or through the Contact page.