Review and Question Rules

This is an informational translation; the Turkish version prevails.

Last updated: October 10, 2026 · Version: 2026-10-10

Reviews and questions on product pages help other customers make informed decisions. This page explains how reviews and questions are written, reviewed and published on Supomp (İkra Hidro Pompa). Before submitting a review or question, you accept these rules.

1. Who can write a review?

• To write a review, you must be logged in as a member and have a delivered order on your account containing this product. Reviews that do not meet this requirement are not accepted or published.
• We do not offer discounts, gifts or payments in exchange for reviews. Our staff do not write reviews about our products; we do not enter into agreements with anyone to have reviews written.

2. "Verified purchase" mark

This mark indicates that the account of the member who wrote the review contains a delivered order including this product that has not been canceled or returned. If the order is subsequently canceled or returned, the mark is removed and the review is reviewed again.

3. What you may write

You may freely share your experience with the product, delivery, installation and with us, positively or negatively; we do not restrict reviews to specific topics. However, the following content will not be published:

• Insults, profanity, threats, harassment, hate speech or discrimination,
• Personal data belonging to you or others, such as telephone number, address or identity number,
• Advertising, redirection to other sellers or sites, links and spam,
• Content unrelated to the product or the purchase,
• Content containing health claims contrary to the legislation,
• Content that violates the rights of others, is obscene or unlawful.

4. Photos

• You may attach up to 3 photos (each up to 4 MB) to your review. The photos are not public until your review is published; once the review is published they are shown publicly on the product page.
• Location and device information in the photos is removed during upload.
• Do not include personal information such as faces, license plates, addresses or documents in the photos.
• If the review is not published, is removed from publication or you delete your account, the photos are also deleted.

5. Review and publication

• Reviews are published after being examined for compliance with these rules and for the purchase. We do not differentiate based on whether a review is positive or negative; a negative review is not published only if it violates these rules.
• Published reviews remain online for at least 1 year from the date of publication; cases where the author requests removal or where the review violates these rules or the law are reserved.
• The name on your profile is published with reviews: your first name and the initial of your surname (for example, "Ayşe Y."). If your profile has no name or your profile name is derived from your email address, "Supomp member" is shown. On the submission screen you can see which name will be displayed; you can change your name under My Account › My user information.
• You can see the status of your review (Awaiting approval, Published, Not published) on the My Account › My Reviews page. If a review is not published, we will inform you without delay of the reason on the My Account › My Reviews page or in the support chat.

6. Sorting and rating

• Reviews are sorted by default from newest to oldest. You can filter by rating, show only reviews with photos, or sort by number of "helpful" votes.
• The product rating and the number of reviews are calculated only from published reviews.
• "Was this review helpful?" votes do not affect the publication of the review or the product rating.

7. Seller response

We may respond to reviews on behalf of Supomp; our response is shown below the review. If the issue mentioned in the review has been resolved, this information is published without delay in the same place as the original review once confirmed.

8. Product questions

• You can ask questions about products without being a member. When asking a question, your name and email address are requested; for members this information is taken from the account. You accept these rules before submitting a question.
• Questions are published on the product page together with the answer after being answered. The name you enter in the question form is published together with your question; your email address is not published. The answer is published on the product page; your email address is used only to contact you when necessary.
• The content rules on this page also apply to questions; questions that violate the rules are not published.
• For matters specific to your order (order status, address, payment), use the support chat, email or telephone instead of a product question.

9. Reporting and removal

You can report a review or question that you believe violates these rules via the "Report" link beneath it or via the support chat, contact form or email. We review reports and remove content we find to violate the rules; the identity of the reporter is not shown to the owner of the content. You may also request the removal of your own review or question through the same channels.

10. If you delete your account

When you delete your account, your name is replaced with "Deleted member" in your published reviews and questions and your review photos are deleted; the review text and rating remain published. If you also want these to be removed, write to us.

11. Personal data

How your personal data relating to your reviews and questions is processed is explained in the Privacy Policy and the Privacy Notice (KVKK). For the full usage rules, see the Membership and Terms of Use.