Delivery Information

Last updated: October 13, 2026

Dispatch

• For in-stock products, orders placed and whose payment is approved by 16:00 on weekdays are dispatched the same day; orders placed after this time, at the weekend or on an official holiday are dispatched on the following first business day.
• Your order is prepared after your card payment is approved; orders with a down payment are dispatched after the remaining payment is completed.

Delivery time

The date shown on the product page is the estimated delivery date calculated based on the carrier's usual delivery time. The carrier's delivery time is generally 1–3 business days. In any case, your order will be delivered within 30 days at the latest from the date it reaches us; if it is not delivered within this period, you can cancel your order.

Shipping fee

• The shipping fee is shown in the order summary on the checkout page before you confirm your order.
• Shipping is free on orders where the product amount, after the coupon discount is deducted, reaches the free shipping amount announced on the site.
• For other orders, the shipping fee is calculated based on the total desi of the products, the delivery province and the carrier from the current tariff of our contracted carrier intermediary (Basit Kargo); you see the estimated fee on the product page, and the carriers and the exact fee in the cart and at the checkout step.
• No shipping fee is charged for installation and setup services.

Shipping area

We only ship to addresses within Türkiye.

Shipment tracking

When your order is dispatched, the carrier and tracking number are shown to members in the My Account › My Orders section; for guest orders, we also provide this information by phone or e-mail. You can see the current status of your order with your order number and e-mail address on the Order Tracking page.

On receipt

• If there is damage to the outer appearance of the package, we recommend you have the carrier staff draw up a report.
• If you notice damage or a missing product, notify us as soon as possible together with photographs. The absence of a report does not eliminate your legal rights; we are responsible for any loss and damage until the product is delivered to you.
• We will contact you for shipments that cannot be delivered due to an incorrect address or inability to reach you.

Installation and setup services

Installation and setup packages sold as appointment-based services are provided only at addresses within our service area; if the address is outside the area, our team will call to inform you and the service fee will be refunded without any deduction. After your order, our team will call you to confirm the address and the appointment.

Withdrawal and return

The period and conditions for exercising the right of withdrawal, return shipment and the cases in which the right of withdrawal does not exist are explained on the Withdrawal, Return and Exchange page.