Supomp — Account and Data Deletion
This is an informational translation; the Turkish version prevails.
Last updated: October 14, 2026 · Version: 2026-10-14
This page explains how to delete your account and personal data on the Supomp website (supomp.com) and the Supomp Android app. The Supomp website and the Supomp Android app are published by İkra Hidro Pompa. Your account is shared between the website and the app; deleting it on one deletes it on both.
1. Deleting your account in the app
- Sign in to the Supomp app with your account.
- Go to My Account › Settings and tap "Delete my account".
- In the pop-up, type "DELETE" or enter your email address to confirm, and approve the deletion.
Your account is deleted immediately and you are signed out. This action cannot be undone.
Your open orders are not affected by the account deletion; you can check their status on the Order Tracking page with your order number and email address. If you have not yet paid the remaining amount of an order placed with a down payment, pay it before deleting your account or contact us.
2. Deleting your account on the website
Sign in on supomp.com and follow the "Delete my account" step on the My Account › Settings page. The steps are the same as in the app.
3. If you cannot sign in
If you cannot sign in to your account, send an email with the subject "Account deletion request" from your registered email address to ikrahidropomp@gmail.com, or use the contact form. To verify that the request comes from the account holder, we may write to your registered email address asking for confirmation, or ask for a piece of information about your account (for example an order number). Requests received by email or form are resolved within 30 days at the latest and the outcome is notified to you by email.
If the deletion in the app or on the website cannot be completed for a technical reason, your request is recorded and resolved in the same way within 30 days at the latest.
4. Data deleted immediately
- Your account (email address, password hash and registration details) and your profile (including name, phone, preferences and business account application details).
- Your saved addresses, favorites, cart and recently viewed products.
- Transaction notifications tied to your account, your quotes and your quote carts.
- Customer notes kept about you by our team.
- Your support chat, the order chats of orders linked to your account, all your messages and your chat preferences. Photos, videos, documents and audio files in the chat are also deleted from the server within 10 minutes at the latest.
- The summary and temporary model history kept by İkra AI for your chat. Data sent to Anthropic for İkra AI is also deleted by Anthropic at the end of the period in Anthropic's terms of service (30 days, except for items under abuse review).
- Your registered notification tokens and device records for app notifications, together with the records of notifications sent to you.
- Photos you attached to your reviews.
- Statistics records and service records linked to your account.
5. Data that is anonymized
- The name in your published reviews and questions is changed to "Deleted member"; the review text and rating remain visible. If you also want these to be deleted, contact us using the means in section 3.
- The email address in product questions submitted while signed in to your account is deleted; the name, email and phone in contact form messages are anonymized. You may request the deletion of messages and questions you submitted without signing in via the means in section 3.
6. Retained data and retention periods
| Data | Reason for retention | Period |
|---|---|---|
| Order and invoice records (unlinked from your account) | Retention obligation under tax and commercial legislation; proof in disputes | 10 years. The phone number, order note, IP hash and shipping details in the order: 3 years. |
| Withdrawal notices, defect notifications and complaints transferred to the order record (including those sent via chat) | Obligation to retain information and documents concerning distance contracts | 3 years |
| Published reviews and questions (under the name "Deleted member") | Obligation to keep consumer reviews published for at least 1 year from the date of publication | At least 1 year; afterwards removed upon your request. Photos are deleted when your account is deleted. |
| Statistics and error logs (only if you have consented) | Records linked to your account are deleted; device records not associated with your account are kept for statistics and debugging | Records not associated with your account: at most 13 months from the date of recording |
| Support team's chat action logs (does not include message content) | Access control and security | 2 years |
| İkra AI usage and cost records (do not include message content; customer identity is removed) | Tracking of service cost and usage limits | 400 days |
| Security logs of the authentication system (sign-in time, IP address, browser information) | Account security and investigation of abuse | At most 90 days after the account is deleted |
| Technical server logs | Safety | At most 1 year |
| Encrypted backups | Business continuity against data loss | Removed from backups as well within 7 months at the latest |
7. Records remaining on your device
When your account is deleted you are signed out; the cart, favorites and chat drafts are deleted from your device. Recently viewed products, recent searches, display preferences and, if you consented, the statistics identifier remain on your device. You can delete these by clearing your browser's site data, by clearing app data on Android, or by uninstalling the app.
8. Those without an account and shopping without signing up
When you shop without signing up, an anonymous session is opened for your cart and favorites that does not contain your name or email address. This session and the data linked to it are automatically deleted: after 7 days if never used, after 30 days from last use if there are items in the cart, favorites or price and stock alerts, and after 180 days from the last transaction if an order has been placed. You can immediately sever the link with the anonymous session by clearing your browser's site data or the app data.
If you placed an order as a guest, asked a product question or used the contact form, you may request the deletion of the related data via the means in section 3; requests are resolved within 30 days at the latest. Order and invoice records of your guest orders are retained for the statutory periods in section 6. You may also request the deletion of only certain data (for example a review or your support chat) without deleting your account.
9. Your other rights
Your other rights regarding your personal data and the ways to apply are explained in the Privacy Notice (KVKK), and how your data is processed is explained in the Privacy Policy. Data controller: Mehmet Vehbi Kamacı – İkra Hidro Pompa · Celal Bayar Caddesi, Sakarya Mahallesi No: 74/A, Gazcılar, Osmangazi / Bursa.