Preliminary Information Form

This is an informational translation; the Turkish version prevails.

Last updated: 13.10.2026 · Version: 2026-10-13

This form applies to all orders placed through supomp.com and the Supomp mobile app. Information specific to your order (buyer information, products and quantities, VAT-included unit prices and line totals, subtotal, coupon discount, shipping fee, total amount including all taxes, payment method, installment limit, and any down payment plan) is shown in the "Your Order" summary on the checkout page immediately before you confirm the order and is an integral part of this form. Other information is as set out below for all orders. The Preliminary Information Form is an integral part of the Distance Sales Agreement.

1. Seller

• Trade name: Mehmet Vehbi Kamacı – İkra Hidro Pompa (sole proprietorship)
• Tax office and tax number: Uludağ · 4941110888
• Brand and website: Supomp · supomp.com
• Address: Celal Bayar Caddesi, Sakarya Mahallesi No: 74/A, Gazcılar, Osmangazi / Bursa
• Telephone and WhatsApp: 0531 565 11 25
• E-mail: ikrahidropomp@gmail.com

In addition to the above contact details, you may submit your complaints and requests, if you are a member, through the support chat on the website and in the mobile app.

2. Buyer and order

Buyer information (full name or trade name, delivery and billing address, phone, and e-mail) is the information you enter on the checkout page. The order number and date are shown in the order summary and on your order page.

3. Essential characteristics and price of the products

• The products you have ordered, their quantities, VAT-included unit prices, and line totals are shown in the order summary.
• The essential characteristics of the products (brand, model, and technical specifications such as power, flow rate, head, and electrical supply) are provided in the product description and specifications section on the relevant product page.
• Products shown as "Scheduled service" on the product page and in the cart are installation or setup services; these services are not shipped by cargo but are provided at your address by appointment.

4. Total price and additional charges

• The subtotal, coupon discount, shipping fee, and total amount including all taxes are shown in the order summary.
• Prices are in Turkish lira (TL) and include VAT.
• The shipping fee is calculated from the current tariff of our contracted carrier (Basit Kargo) based on the total desi of the products in the order (the shipping measure calculated from the volume and weight of the packages), the destination province, and the carrier, and is shown in the order summary on the checkout page. No shipping fee is charged on orders where the product amount after the coupon discount reaches the free shipping threshold announced on the site, on orders placed with a coupon granting free shipping, and on orders consisting solely of service items.
• For card payments in installments, an installment surcharge may apply depending on your bank and the number of installments. The total amount, including any installment surcharge, is shown on the PayTR payment form before you confirm payment; for orders paid by card, the agreement is concluded when you confirm this amount.
• No additional charges other than those shown on this form, in the order summary, and on the payment form will be requested from you.

5. Payment

Accepted means of payment: credit card or debit card only (via the PayTR secure payment form, as a single payment or in installments). Bank transfer/EFT, cash on delivery, and cash payments are not accepted. The installment limit and any down payment plan are shown in the order summary.

• Card payment: Your card details are entered into the PayTR payment form; they do not reach the Seller and are not stored. 30 minutes are allotted for payment of your order; an order not paid within this period is deemed not to have been concluded and is automatically cancelled.
• Payment with down payment: Available only for quote carts. The down payment is paid by card as a single payment (within 30 minutes), and the remaining amount is paid by card before the product is shipped (up to the maximum number of installments specified in the quote). The order is not prepared or shipped until the remaining amount is paid; there is no automatic system deadline for the remaining payment. If you withdraw from the order before paying the remaining amount, your down payment will be refunded to your card without any deduction within 14 days from the date your notice reaches the Seller. If the remaining amount is not paid, the Seller will grant you an additional period of at least 7 days in writing; if payment is still not made within this period, the order may be cancelled upon notice to you, and your down payment will be refunded without any deduction within 14 days of the cancellation notice.

6. Delivery

• Shipments are made only to addresses within Türkiye.
• Delivery time: The date shown on the product page is the estimated delivery date calculated based on the carrier's standard delivery time. For in-stock products, we ship orders placed and whose payment is approved by 16:00 on weekdays the same day, and other orders on the next business day; the carrier's delivery time is generally 1–3 business days. In any case, your order will be delivered within no later than 30 days from the date it reaches us; if it is not delivered within this period, you may cancel your order. For orders with a down payment, the product is shipped after the full payment has been received.
• The product is shipped with one of the Seller's contracted carriers. The carrier and tracking number are shown to members in the My Account › My Orders section when the order is shipped; for guest orders, this information is also provided by phone or e-mail. The current status of the order can be viewed on the Order Tracking page.
• For installation and setup services, after your order our team will call you to confirm the address and appointment. These services are provided only at addresses within our service area; if the address is outside the area, our team will call to inform you and the service fee will be refunded without any deduction.
• The Seller is liable for any loss or damage occurring until the product is delivered to you.

7. Special offer details

For orders placed with a special offer or quote cart, the offer price, quantity, and final validity date are shown in the order summary. Special offers are valid only for the member account to which they were sent, up to the maximum quantity specified in the offer, and until the final validity date; before this date, they may only be withdrawn in the event of an obvious price, product, or quantity error, with the reason stated. A quote cart can only be purchased as a whole with the products and quantities it contains, and no coupon may be applied.

8. Right of withdrawal

• Period: You may withdraw from the agreement within 14 days from the day you receive the product, without giving any reason and without paying a penalty. For products delivered separately within a single order, the day the last product is received is taken as the basis; for products consisting of multiple parts, the day the last part is received. You may also withdraw before the product is delivered. For orders containing only service items, the period starts on the day the agreement is concluded.
• Notice: Submit your withdrawal notice in writing or on a durable medium before the period expires; for example, by e-mail to ikrahidropomp@gmail.com, via the support chat if you are a member, by WhatsApp message or SMS to 0531 565 11 25, or by mail to Celal Bayar Caddesi, Sakarya Mahallesi No: 74/A, Gazcılar, Osmangazi / Bursa. A spoken phone call alone does not count as a withdrawal notice. You may use the sample withdrawal form or make a statement clearly expressing your decision to withdraw.
• Return shipment: Return the product within 14 days of your withdrawal notice. The carrier we designate for returns is the contracted shipping company notified to you when your withdrawal notice is confirmed. When confirming your withdrawal notice, we send you a return code; when you hand the product in at any branch of that company with this code, you do not pay the shipping fee. If that company has no branch at your location, we have the product picked up from you at no additional charge.
• Refund: Your payment is refunded, including delivery charges, if any, and the interest difference in installment payments, in a single payment and without any cost, in a manner compatible with the payment instrument you used, within 14 days from the date the product is delivered to the return carrier (or from the date the product reaches the Seller if sent via another carrier). If you withdraw before the product is delivered, the period begins on the date your notice reaches the Seller.
• Use: You are not responsible for changes and deterioration resulting from using the product in accordance with its operation, technical specifications and instructions for use; you are responsible for the loss of value arising from use contrary to the instructions.
• Installation: If an installation service is purchased in the same order as the product, the withdrawal period for the entire order begins on the day you receive the product. If you want installation to begin within the withdrawal period, you confirm this in writing via the support chat or by e-mail; the right of withdrawal cannot be exercised for installation services that are started and completed with your confirmation, while your right of withdrawal for the installed product continues.

9. Cases where the right of withdrawal cannot be exercised

If a product falls within an exception to the right of withdrawal, this is clearly stated on the product page or in the quote and order summary before you place the order; your right of withdrawal is reserved for products where this is not stated. Under the legislation, the right of withdrawal cannot be exercised in the following cases:

• Products prepared in line with your requests or personal needs: products manufactured to the measurements and specifications you provide, or specially assembled for you and not sold in their standard form (for example, panels or tanks manufactured to order, or products stated in the quote as being produced or assembled specifically for your project). Products sold as standard in the catalog do not fall within this scope merely because they are purchased together with a quote cart, have their standard settings adjusted before delivery, or are packaged together.
• Products whose protective packaging has been opened after delivery and whose return is not suitable in terms of health or hygiene,
• Services whose performance has started and been completed with your written approval before the withdrawal period expires (the installation rule in Section 8).

Pumps, booster pumps and other plumbing products are, as a rule, not within the hygiene exception; for these products, the mere opening of the packaging does not by itself eliminate your right of withdrawal.

10. Warranty and defective product

• Warranty: The warranty period of the product and the company providing the warranty are stated on the product page. For products covered by the Warranty Certificate Regulation (such as booster pumps, motor-driven water pumps, valves and heat pumps), the warranty period is at least 2 years starting from the delivery date. The warranty certificate is provided on paper or on a durable medium; it is provided on paper if you so request.
• Defective product: If the product turns out to be defective, you may choose one of the following rights: rescission of the contract, reduction of the price, free repair, or replacement with a non-defective equivalent. Your request for free repair or replacement is fulfilled within 30 business days at the latest. You may submit your request directly to the Seller; you are not required to go to the authorized service.

11. Complaints and dispute resolution

• You can submit your complaints to the Seller via support chat, e-mail, telephone or mail.
• For disputes, within the monetary limits announced each year by the Ministry of Trade, you may apply to the consumer arbitration committee at your place of residence or at the place where the transaction was made. For disputes above these limits, you may file a lawsuit at the consumer court, provided that mediation is applied for before filing suit.

12. Payment obligation and confirmation

When you press the order confirmation button on the Checkout page ("Confirm the order and pay by card"; in a quote with a down payment, "Confirm the order and pay the down payment"), you place an order entailing a payment obligation.

The Buyer electronically confirms that they have read and received the information in this form and the order summary before placing the order; the time of confirmation and the version of the form are recorded together with the order.