Supomp – Water Pumps, Submersible Pumps and Booster Pumps Türkçe

Transaction Guide

Last updated: October 13, 2026

This guide explains the steps for placing an order on supomp.com and the Supomp mobile app, how to access your order information, how to correct your errors, and the channels available to you in case of a dispute.

1. Order steps

  1. Product selection: On the product page, review the price, stock status, technical specifications, shipping and warranty information; select the quantity and press the "Add to Cart" or "Buy Now" button. For products whose price is not shown on the site, you can request a quote via "Request a Quote" (section 5).
  2. Cart: In the cart, check the products and quantities, change or remove them if necessary; apply your coupon code, if any. When you select a city, the shipping companies, delivery times and fees are listed; you can choose any company you wish.
  3. Delivery and invoice information: On the checkout page, enter your name, address, phone and e-mail; the address you enter is used as both the delivery and invoice address. If you are logged in with an approved business account, the company name, tax office and tax number fields are also displayed. If you are not a member, you can continue as a guest or create an account in the same step. If you create an account at the checkout step, your order is linked to your account when you verify your e-mail address; before verification, you can track your order from the Order Tracking page.
  4. Payment method: Payment is made only by credit or debit card, via the PayTR secure payment form (single payment or installments); there is no bank transfer or cash on delivery option.
  5. Summary and preliminary information: In the "Your Order" summary, check the products, VAT-included prices, shipping fee, discounts, total amount and, if applicable, the installment or down payment plan. Read and approve the Preliminary Information Form and the Distance Sales Agreement.
  6. Confirmation: Press the order confirmation button ("Confirm order and pay by card"; for a down payment offer, "Confirm order and pay the down payment"). By pressing this button, you place an order entailing an obligation to pay.
  7. Payment: For card payment, in the PayTR payment form that opens on the order page, review the total amount including any maturity difference and complete your payment within 30 minutes; for card-paid orders, the contract is formed upon this confirmation.
  8. Confirmation receipt: When your order is received, your order number and order summary are shown on the order confirmation page. If you are a member, you can track the status of your order from My Account › My Orders, and in any case from the Order Tracking page.

2. Correcting errors

3. Retention of order information and access

4. Payment, delivery and returns

5. Shopping by quote

  1. For a product whose price is not shown on the site, request a quote via the "Request a Quote" button on the product page. To do so, you must be logged in as a member and have verified your e-mail address; your request is forwarded to support chat. You can also request a quote by phone and WhatsApp.
  2. Our support team sends you a personalized price offer or a quote cart containing multiple products via support chat. The quote includes the VAT-included price, maximum quantity, final validity date and, if applicable, the installment limit and down payment plan.
  3. A personalized price is applied automatically in the cart and at the checkout step when you add the product to the cart. A quote cart, on the other hand, is purchased as a whole from its own page via the "Confirm quote and purchase" button.
  4. The subsequent steps are the same as for a normal order: preliminary information, agreement approval and payment.

6. Business shopping

If you are shopping for your business, you can apply for a business account from the My Account › Business account page. When your application is approved, business prices are shown when you log in with your account. Business purchases are subject to the Business Sales Terms; you approve these terms separately in the application and at the checkout step for business orders.

7. Support chat and İkra AI

Our members can write to us about orders and products via support chat. During designated hours, your questions in the chat may be answered by our AI assistant İkra AI; during these hours, before your first message, you select "Got it" or "Hand over to the team" on the information banner. İkra AI can add products to your cart upon your request; however, it does not place orders or take payments, and you always confirm the order yourself. Details: İkra AI.

8. Complaints and dispute resolution

9. Contact