Secure Payment and Payment Options

This is an informational translation; the Turkish version prevails.

Last updated: 13.10.2026 · Version: 2026-10-13

At Supomp (İkra Hidro Pompa), you pay for your order only by credit card or debit card, on the secure payment form of the payment institution PayTR (single payment or installments). Bank transfer/EFT, cash on delivery and cash payment options are not available. On this page you can find how card payment works and the measures regarding payment security.

1. Payment methods

• Credit card or debit card: Via the PayTR secure payment form, as a single payment or in installments.
• Payment with down payment: Only on quote carts prepared specifically for you, in two separate payments.

On the checkout page, card is the only payment method offered; the maximum number of installments you can use is also shown there. Prices are in Turkish lira (TL) and include VAT; the amount shown in the order summary at the moment you confirm the order is the binding one for you.

2. Card payment

• After you confirm your order, the secure payment form of the payment institution PayTR opens on the order page. You enter your card details on this form; your card details do not reach our site and are not stored by us.
• Your bank may request additional verification during payment (for example, a one-time password sent to your mobile phone via 3D Secure).
• For an order to be paid by card, 30 minutes are allotted for payment. You can retry the payment within this period. An order not paid within 30 minutes is deemed not to have been established and is automatically canceled; the stock reserved for the order and the coupon you used are released.
• For orders paid by card, the sales contract is established when you approve the amount shown on the payment form and complete the payment. Once your payment is confirmed, your order starts being prepared.

3. Installments

• The maximum number of installments you can use in card payment is shown on the checkout page. In offers made specifically for you or in offer carts, this number may be limited by the offer.
• You select the number of installments on the PayTR payment form. Installment options vary according to your card's type and bank.
• In installment payments, an interest charge may apply depending on your bank and the number of installments. The total amount including the interest charge is shown on the payment form before you approve the payment; no payment is taken unless you approve this amount.
• In case of withdrawal, cancellation or return, the interest charge you paid is also included in the refund amount.

4. Payment with down payment

The offer cart sent to you by our support team may include a down-payment plan. In this case:

1. Payment is collected in two separate transactions: first, the down payment by card in a single charge, and then the remaining amount by card before the product is handed over to the carrier (up to the maximum number of installments specified in the offer).
2. After you confirm the order, you must pay the down payment within 30 minutes; otherwise the order is automatically canceled.
3. Once the down payment is paid, your order moves to the "Awaiting remaining payment" status and the products are reserved for you. You pay the remaining amount from the order page or from the My Account › My Orders section.
4. Your order is not prepared or handed over to the carrier until the remaining amount is paid. There is no automatic system deadline for the remaining payment.
5. You may cancel the order at any time before paying the remaining amount. Your down payment is refunded to your card without any deduction within 14 days from the receipt of your cancellation notice by us.
6. If the remaining amount is not paid, we grant you at least 7 days of additional time in writing (by e-mail or support chat). If payment is still not made within this period, we may cancel the order by notifying you; in this case your down payment is refunded to your card without any deduction within 14 days from the cancellation notice.

5. Connection and payment security

• The connection between you and the site and mobile app is encrypted (HTTPS). You can check in your browser's address bar that the address starts with "https://supomp.com".
• Your card details are processed only on PayTR's payment form; Supomp does not see or store your card number, expiration date or security code.
• Information such as the transaction number, payment result, amount paid and number of installments is recorded together with your order.

6. Refunds

In case of withdrawal, cancellation or return, all payments collected (including the interest charge in installment payments) are refunded to the payment instrument you used (to the same card for card payments), in a single transaction and with no fee deducted from you. For refund periods, see the Withdrawal, Return and Exchange page.

7. For your security

• Our support team and our AI assistant İkra AI never ask you for a card number, card security code, password or verification code sent by your bank. Do not share this information in the support chat, by e-mail or by phone.
• For your orders on the site, make the payment only by card through the PayTR secure payment form that opens on the order page; we do not ask you for bank transfer or cash on delivery for orders on the site.
• If you receive a suspicious message or payment request claiming to come from us, notify us before making any payment.

8. Payment-related issues

If you experience a problem during payment, contact us via support chat, at ikrahidropomp@gmail.com or by phone at 0531 565 11 25. The full sales terms are set out in the Distance Sales Agreement.